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Shipping Policy

Shipping Policy


Effective Date: 27/09/2025

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At Eloura Jewels, we want you to receive your order quickly and safely. Please read our shipping policy below:

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1. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Custom or pre-order items may take longer. Any delays will be communicated by email.

2. Shipping Methods & Delivery Time

We ship across India using trusted courier partners. Estimated delivery times are:

  • Standard Shipping: 5–7 business days.

Delivery times may vary based on your location, courier service, and external factors (weather, strikes, etc.).

3. Shipping Charges

  • Free shipping on orders above ₹699.

  • A flat fee of ₹59 applies to orders below the free shipping threshold.

  • Any additional charges (remote area delivery, customs, etc.) will be communicated in advance.

4. Order Tracking

  • Once shipped, you will receive a tracking ID via email/SMS to monitor your order status.

5. Incorrect Address / Failed Delivery

                     Please ensure your address and contact details are accurate. (Incorrect or incomplete address, Wrong phone number, OTP verification issues, Customer not available at the time of delivery)

  • Eloura is not liable for any refund or compensation.

  • If a shipment is returned to us under these circumstances, a re-shipping charge of ₹240 will be applicable to resend your order.

7. International Shipping

  • Currently, we do not] offer international shipping yet. 

8. Contact Us

For shipping-related questions, please contact us:

By placing an order on our website, you agree to this Shipping Policy.

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